Troubleshooting and contacting us

1. What should I do if the Womy Sleeper does not work as expected?

If the Womy Sleeper is not working as you expected, we recommend reviewing the installation and user instructions first. Please check whether the device is properly connected. If the issue persists, feel free to contact us at info@womysleeper.com or via our chat. We are happy to assist you in finding the right solution.

2. What if my baby doesn’t sleep better right away with the Womy Sleeper?

Every baby is unique. Some babies respond immediately to the gentle movement, while others need a little time to adjust. We recommend using the Womy Sleeper consistently for several days and combining it with a calm bedtime routine. If you are unsure, we are happy to think along with you.

3. What should I do in case of a malfunction or technical issue?

If you experience a malfunction or technical issue, first check whether the power supply is functioning correctly and all components are properly connected. Then contact us at info@womysleeper.com or via our chat with a clear description of the issue and, if possible, photos or videos. We will assist you as quickly as possible.

4. What if the Womy Sleeper app is not working properly?

Please first check whether you are using the latest version of the app and that your internet connection is stable. Restart the app or reinstall it if necessary. If the issue continues, contact us so we can assist you.

5. How can I contact Womy customer support?

You can reach us via email at info@womysleeper.com or via our chat. Please always include your order number so we can assist you more efficiently.

6. What are your response times for questions or issues?

We aim to respond within 1 business day. During busy periods, response times may be slightly longer, but we always do our best to assist you as quickly as possible.

7. Can I get personal advice on how to use the Womy Sleeper?

Yes, absolutely. We are happy to provide personal guidance on how to use the Womy Sleeper and how to best integrate it into your sleep routine.

8. What should I do if a part becomes defective?

If a part becomes defective, please contact us directly at info@womysleeper.com or via our chat. If possible, include photos of the affected part. Together we will arrange an appropriate solution, such as replacement or repair.